TERMS AND CONDITIONS OF CHARTER & HIRE

Corporate Coach Charters

Last updated: 12/03/26

These Terms and Conditions govern all charter and hire services supplied by Corporate Coach Charters (“Corporate Coach Charters”, “we”, “us”, “our”). By making a booking, paying a deposit, issuing instructions, or otherwise utilising our services, the Hirer (“you”, “your”) agrees to be bound by these Terms and Conditions.

We may amend these Terms at any time without notice. The current version published on our website applies immediately upon posting.

1. CONDUCT OF PASSENGERS

1.1 Driver Authority

The driver has full operational authority over the vehicle and all passengers at all times. The driver may refuse entry or require any passenger to disembark where the individual is intoxicated, abusive, disruptive, breaching any law, posing a safety risk, or otherwise behaving in an objectionable manner.

1.2 Hirer Responsibility

You are responsible for the conduct of all passengers and are liable for any loss, damage, cleaning, repair costs or third-party claims arising from the actions or omissions of passengers.

1.3 Smoking

Smoking and vaping are prohibited in all vehicles under NSW law. Passengers who smoke outside the vehicle must remain at least four (4) metres from the entry door.

1.4 Behaviour and Safety

Unruly, unsafe or aggressive behaviour may result in immediate termination of the charter without refund. Police may be contacted where appropriate.

1.5 Interference with Equipment

Passengers must not interfere with vehicle equipment, fittings, or emergency devices. You must inspect the vehicle before departure and notify the driver of any existing rubbish or damage.

2. FOOD AND BEVERAGE

2.1 Consumption Restrictions

No food or beverages (other than bottled water) may be consumed on board unless expressly permitted by us in writing. NSW law restricts eating and drinking in public passenger vehicles except for medical reasons.

2.2 Passenger Safety

Passengers must remain seated while the vehicle is in motion and must not place any part of their body outside the vehicle.

2.3 Cleaning

All rubbish must be removed when exiting the vehicle. A cleaning fee of $88 (incl. GST) may apply if the vehicle is returned in an unacceptable condition.

3. ALCOHOL

3.1 Consumption Prohibited

Alcohol must not be consumed on board at any time. We do not provide party bus services.

3.2 Carriage of Alcohol

Unopened alcohol must not be brought on board without our prior written approval. Approved alcohol must be secured under the driver’s control.

3.3 Breaches

Unauthorised alcohol consumption or carriage will result in immediate termination of the charter without refund and forfeiture of any bonds or security deposits.

4. ADDITIONAL CHARGES

4.1 Variations

Any variation to the booked itinerary, route, kilometres, duration or conditions may attract additional charges. Tolls, parking, entry fees and similar costs are payable by you.

4.2 Waiting Time

Waiting time is charged in 15-minute increments from the scheduled pickup time at the following rates:

Minibuses: $30 per 15 minutes
Coaches: $50 per 15 minutes
The first 15 minutes are complimentary only where departure occurs within that period.

4.3 Pickup Locations

You must provide a safe, legal pickup location. Fines incurred due to illegal pickup or stopping locations (such as clearways or no-stopping zones) will be charged to you.

4.4 Recovery of Costs

We may deduct unpaid fees, fines, penalties, damage costs, additional charges or cleaning costs from your nominated credit card or any held bond or security deposit.

5. CANCELLATIONS, CANCELLATION CHARGES AND REFUNDS

5.1 Method of Cancellation

Cancellations must be made in writing via email and acknowledged by us. Non-payment does not constitute cancellation.

5.2 Non-Cancelled Services

A “non-cancelled service” occurs where no written cancellation has been received or where the Hirer fails to utilise the service after the vehicle has departed the depot. Such services are fully chargeable.

5.3 Cancellation Charges

The following cancellation fees apply:

Non-cancelled service: 100%
Within 48 hours: 100%
3 days prior: 80%
4 days prior: 70%
5 days prior: 50% or forfeiture of deposit (whichever is greater)
6 days prior: 20% or forfeiture of deposit (whichever is greater)
More than 7 days prior: 10% cancellation fee

5.4 Service Failure

If we are unable to operate a service due to mechanical failure or circumstances beyond our reasonable control, our liability is strictly limited to a refund for the portion of the service not operated. We are not liable for consequential loss, missed events, accommodation, or third-party expenses.

6. TENTATIVE BOOKINGS

Tentative bookings expire after three (3) days unless secured by a 20% non-refundable deposit.

7. QUOTES

Quotes are valid for fourteen (14) days and may be amended if your requirements change.

8. PAYMENTS

8.1 Deposits

A 20% non-refundable deposit is payable for bookings made more than 7 days prior to service unless otherwise agreed in writing.

8.2 Full Payment

Full payment is required at least seven (7) days before the charter. Bookings within 7 days require full payment at the time of booking.

8.3 Failure to Pay

Failure to pay by the due date constitutes cancellation and will be treated as a non-cancelled service.

8.4 Overdue Accounts

Interest at 10% per month (compounding) may be charged on overdue invoices. You agree to pay all recovery costs incurred, including legal fees on an indemnity basis.

8.5 Liability for Payment

The Hirer is personally liable for all charges associated with the booking.

8.6 Additional Payments and Bonds

A bond may be required. Overtime, waiting time, fines, penalties, damage, tolls, additional services or any unpaid amounts may be debited from your credit card. You agree to pay all associated recovery costs.

9. BREAKDOWN AND DELAYS

9.1 Estimates Only

Journey times are estimates. We are not liable for delays caused by traffic, weather, roadworks, accidents or events beyond our control.

9.2 Routing

The driver will determine the safest and most appropriate route. Route-related delays do not entitle you to a refund or compensation.

10. DRIVER HOURS

Drivers must comply with all NSW fatigue-management legislation.
A driver may work a maximum of 12 hours in any 24-hour period.
Mandatory stationary and night rest requirements must be observed and cannot be waived.

11. PASSENGERS’ PROPERTY AND LOST PROPERTY

11.1 At Passenger Risk

Luggage and personal items are carried entirely at passenger risk. We accept no responsibility for loss, theft or damage under any circumstances.

11.2 Holding Period

Lost property is recorded and held for three (3) weeks before disposal.

12. EQUIPMENT AND VEHICLES

12.1 Substituted Vehicles

Where mechanical issues arise, a substitute vehicle may be provided. Substitute vehicles may differ in type, configuration or features.

12.2 On-Board Systems

We do not guarantee availability or performance of entertainment systems or auxiliary equipment.

12.3 Copyright

If you intend to screen copyright material, you must obtain a valid public performance licence and provide it to us upon request.

13. GENERAL CONDITIONS

13.1 Subcontracting

We may subcontract services. Subcontracted vehicles will be of equivalent passenger capacity.

13.2 Operational Control

The driver may modify the itinerary where safety, compliance or road conditions require.

13.3 Acceptance

By confirming a booking or paying a deposit, you accept these Terms and Conditions in full.

14. OVERNIGHT AND EXTENDED CHARTERS

14.1 Driver Accommodation

You must provide separate single-room accommodation for each driver. Accommodation must be at least 3-star standard with private bathroom facilities.

14.2 Itinerary

A detailed itinerary must be provided at least one (1) week prior to departure, with final confirmation no later than two (2) days prior.

14.3 Meal Allowance

A meal allowance of $66 per driver per day applies.

15. COMPLAINTS

Complaints must be submitted in writing within fourteen (14) days of the service. All complaints are handled in accordance with NSW Passenger Transport legislation.

16. NOTICES AND SIGNAGE

No signage, decorations or promotional material may be affixed to any vehicle without our prior written approval. All associated costs are your responsibility.

17. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of NSW.

18. FORCE MAJEURE

We are not liable for delay or failure to perform obligations due to events beyond our reasonable control, including natural disasters, industrial action, regulatory changes or significant transport disruptions.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law:
(a) we are not liable for indirect, incidental, special or consequential loss, including loss of profit; and
(b) our total aggregate liability is limited to the charter fee paid for the affected service date.

20. PRICING ADJUSTMENTS

Pricing may be varied where:
(a) fuel prices increase;
(b) changes to laws or regulations materially impact service delivery; or
(c) market conditions or booking discrepancies result in increased operational costs.

21. PROHIBITED ITEMS

The following items are prohibited on all vehicles:
• decorations
• alcoholic beverages
• smoking or vaping devices
• glass containers
• shoes with spikes
• fuel containers
• generators
• illegal substances
• non-prescription drugs (excluding lawful over-the-counter medication)

22. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties and supersede all prior agreements or understandings unless expressly incorporated in writing.