Terms and Conditions

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Terms of Hire

Corporate Coach Charters moves people for business: conference delegates, roadshows, staff shuttles, client functions, product launches, sporting fixtures, airport arrivals and incentive tours, in vehicles from minibuses to full-size coaches. Event logistics run to tight timelines, so we set out our commercial terms clearly. These Terms of Hire govern every charter, transfer and tour we supply, and the client accepts them in full by confirming a booking, paying a deposit or using the service.

Last updated: 31 October 2026

At a glance

Quotes valid
14 days
Deposit
20%, non-refundable
Balance due
7 days before service
Alcohol on board
Never permitted
Governing law
New South Wales

Part AEngaging our services

A1In these terms, “we” means Corporate Coach Charters and “client” means the business, organisation or individual that requests or pays for the service. “Passenger” includes delegates, guests, staff and anyone else travelling under the booking.

A2Proposals are prepared on the brief supplied at enquiry. A quote is open for 14 days, may be re-issued if the brief changes, and does not hold a vehicle.

A3Provisional holds last 3 business days. Without the deposit by then, the hold is released.

A4A booking is confirmed when we receive the client’s written acceptance and the deposit. Verbal instructions do not confirm a booking.

A5Rates are depot to depot and cover GST, fuel, insurance, distance and an authorised driver. On hourly Sydney metro work, a minimum of 2 hours is added for positioning to and from the job, and this may be extended for time of day, traffic or multiple pickup and drop-off points.

A6We price the vehicle and the task, not the headcount: a 12-seat vehicle costs the same with 2 or 12 aboard. Weekend and public holiday work attracts penalty rates.

A7We reserve the right to turn down any engagement, and we need not explain why. These terms may be revised from time to time; whatever version is published here is the one in force. Statutory rights the client has under the Australian Consumer Law (found in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) are untouched by anything on this page, and if a term here conflicts with them, the statute takes priority.

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Part BInvoicing and payment

Payment timing

Engagements booked more than 7 days ahead are secured by a 20% deposit, with the balance payable at least 7 days before the service. Anything booked within 7 days is payable in full at booking. Please route invoices to your accounts team early.

B1The deposit is 20% of the total booking value, non-refundable unless otherwise agreed in writing, and secures vehicle and driver allocation.

B2If any balance remains outstanding inside 7 days, we may cancel without notice and apply the Part C fees. A booking cancelled for non-payment is a non-cancelled service, charged at 100%.

B3Some engagements call for security: overnight or late-night runs, high-volume group moves, events with an elevated risk profile, and school or youth work. Where a bond is taken, the client authorises us to draw on it, or on the card held on file, to settle overtime, waiting, cancellation fees, vehicle damage, cleaning, fines, parking, tolls or any other cost flowing directly from the job.

B4Accounts past their due date attract interest of 10% per annum. The client also carries the reasonable expense of chasing the debt, legal and collection agency fees included, regardless of how recovery concludes.

B5All card payments, corporate and commercial cards included, attract Square’s Payment Processing Fee of 2.25% of the sum charged to the card. That amount is Square’s administration fee for processing the transaction rather than a credit card surcharge, and it appears as a line item on the tax invoice:

Method Fee
Visa, Mastercard and American Express (personal, corporate or commercial) Square’s Payment Processing Fee: 2.25%
EFTPOS and domestic bank transfer 0%
International wire transfer $30.00 AUD flat fee

B6Quote the Booking ID on every payment, and the invoice number on bank transfers so remittances match. Banking details are printed on the invoice and receipts are emailed. We can supply a card authorisation form for clients whose finance teams prefer one. We do not accept cash or cheques.

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Part CCancellation

C1Cancellations must be emailed and take effect only when we acknowledge them in writing. A phone call, or withholding payment, is not a cancellation.

C2If nobody cancels in writing, or the coach leaves the depot and the client then does not use it, we classify the job as a non-cancelled service and bill the whole amount.

C3Fees are a percentage of the total invoice value, including all charges, measured by the notice given before the service date:

Notice before service Cancellation fee
More than 7 days 10%
6 days 20% or the deposit, whichever is greater
5 days 50% or the deposit, whichever is greater
4 days 70%
3 days 80%
Within 48 hours 100%
No-show or non-cancelled service 100%
Event postponed or scaled back

Tell us in writing the moment a function is called off. The fee is fixed by the date we acknowledge your email, not the date the decision was made internally. If the event is moving rather than cancelling, see Part D.

C4Where we have to stop a service because of passenger misconduct, a breach of these terms, a breach of the zero-alcohol rule, or a risk arising from the client’s own directions, nothing is refunded.

C5Should a breakdown or an event outside our reasonable control stop us running a job, we will look for a comparable replacement vehicle first. If none can be found, we refund the part of the service that did not run, and that is the full extent of our liability: we do not cover consequential loss, missed sessions or money paid to other suppliers.

C6We may waive or reduce fees in exceptional circumstances. Ongoing contracted services follow their contract terms, or this scale where no contract exists. School excursions follow Part R.

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Part DRescheduling and amendments

D1We do not provide credits, deferrals or postponements. Moving an engagement to a new date is processed as a cancellation and a new booking, because it requires releasing the original vehicle and driver, rechecking fleet availability, repricing for the new date, and issuing a new reference, invoice and run sheet.

D2New-date availability is checked when requested and cannot be guaranteed or held without a new deposit. If it is unavailable, the client may cancel under Part C (measured from the original date), proceed as booked at no extra cost, or wait. While waiting, the original booking and its fee scale stay live, and we have no obligation to report openings. Waiting inside 7 days is high risk: a cancellation 3 days out costs 80%.

Where the new date is available Terms
Rebooking fee $110.00 inc. GST per rebooking
Rate New date priced at its own rate; weekend, public holiday, out-of-hours or peak uplift added, any reduction credited
Notice Minimum 4 weeks’ written notice before the original date to avoid the original cancellation fee; inside 4 weeks a partial cancellation fee may also apply
Deposit Rolled over if confirmed more than 4 weeks out; otherwise retained against the cancellation fee
Same-day requests Not accepted; treated as a non-cancelled service at 100%

D3Each further reschedule is another rebooking with another $110.00 fee, and we may decline repeat requests that disrupt our schedule.

D4Other changes must be requested in writing and are subject to availability. After the booking confirmation issues, an administration fee applies on top of any rate difference (a larger vehicle, for instance, costs the difference plus the fee):

Change Fee
Minor: contact name, time shift up to 30 minutes, headcount within the same vehicle From $10
Moderate: route change, added stop, time shift over 30 minutes, vehicle upgrade or downgrade From $25 each
Significant: new run sheet, multiple changes, anything needing a revised quote From $50 per booking
Complex: several bookings, late restructure, substantial admin Quoted before proceeding

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Part EPricing, waiting and overtime

E1Price reflects vehicle type and size, pickup location, route length and positioning, time and day (peak, weekend, public holiday, out of hours), total hours, nature of the service, and overnight or interstate requirements.

E2We allow 15 minutes free after the booked departure. Waiting is then charged per 15 minutes:

Vehicle Per 15 minutes
Minibus (12 to 24 seats) $30.00
Coach (34 to 62 seats) $50.00

E3Stops added after booking cost from $10 (minimal deviation), from $25 (same area) or from $50 (another suburb or extended route). Regional and interstate stops are quoted.

E4Pass-through and incidental items are listed on the invoice as they arise: Class B tolls and parking at venues, precincts, Central Station, Sydney Olympic Park and the airport (both at cost); national park or venue admission; overtime; vehicle changes after confirmation; extra attendees on the day; general cleaning from $88 inc. GST; biohazard fees (Part K); amendment fees; driver accommodation and meals (Part I); and any fine incurred because the client nominated an unlawful pickup point.

After-hours and holiday loadings

Timing Loading on base rate
Start before 6:00 am Time and a half
Finish after 10:00 pm Time and a half
Finish after midnight Double time
Sunday Sunday penalty rate as quoted
NSW public holiday At least 30% surcharge

E5A job that begins between 10:00 pm and 6:00 am is billed at the out-of-hours loading with a minimum charge, however brief the run. The loaded rate decides the price rather than any minimum duration, so quote gala dinners and late functions accordingly.

E6The 30% holiday loading covers every NSW public holiday, including New Year’s Day, Australia Day, the Easter long weekend (Good Friday, Saturday and Monday), Anzac Day, the King’s Birthday, Bank Holiday, Labour Day, Christmas Day and Boxing Day. Clients should check dates against the gazetted calendar. If 25 April lands on a Saturday or Sunday and the Government gazettes the Monday as an extra holiday, the loading applies to both.

Overtime

E7The fare covers the confirmed hours plus 15 minutes’ grace. Beyond that, overtime is billed in minimum 1-hour increments at the vehicle’s hourly rate, whatever the reason: speeches running long, venue access delays, delegates late back, extra stops or requested holds. After-hours loadings apply to overtime falling in those periods.

E8Overruns caused solely by unforeseeable traffic are not charged for that portion. Peak-hour congestion in Sydney is foreseeable and priced in, so it is not an exception. Inbound flight delays are dealt with in Part G.

Timing and contingency

E9Scheduled times are estimates, not guarantees. We are not liable for delays from traffic, road closures, accidents, weather, mandatory rest, regulation or other causes beyond our control, or for missed sessions, flights or resulting costs. We recommend event or travel insurance and these buffers:

Scenario Recommended buffer
International departure 3.5 hours from airport arrival to scheduled departure
Domestic departure 2.5 hours
Event or conference start 30 minutes for precinct congestion and access
Peak hour (7:00 to 9:30 am, 4:00 to 7:00 pm) An additional 30 to 90 minutes
Regional transfers Coaches are limited to 100 km/h by law; do not rely on car journey times

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Part FAirport transfers

F1Each inbound transfer quote includes:

Allowance Time
Domestic baggage, T2 and T3 30 minutes
International customs and baggage, T1 60 minutes
Flight delay buffer 30 minutes

F2The meeting point and pickup procedure appear in the confirmation. For VIP arrivals or delegate meet and greet with name boards, tell us at booking and we will confirm what the terminal allows.

F3Sydney Airport commercial parking is charged to the client at cost at the airport’s current rates, reviewed each 1 July. It is not included in the fare.

F4Hold-ups inside the terminal that have nothing to do with the aircraft, for instance a slow customs line or delayed bags, are billed as ordinary waiting time once the included allowance is used.

F5Delegations spread across several flights are collected together: the coach pulls in roughly 20 minutes after the last flight is scheduled to touch down, and those who landed earlier wait inside until then. Brief travellers on this in advance, and nominate one flight coordinator who follows every arrival, keeps their phone on, can make transport calls on the spot and passes updates to us.

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Part GFlight delays

G1Confirmed pickups are tracked against live arrival data. Where an airline delay is documented, it costs the client nothing extra provided it falls within the allowances already built into the quote.

Delay Handling
Up to 60 minutes Covered by standard buffers
60 to 90 minutes Contact us immediately to confirm the driver can stay; overtime runs once buffers are exhausted
Over 60 minutes beyond the allowance Client elects: (a) driver remains at the agreed overtime or waiting rate; (b) vehicle released and rebooked; or (c) rescheduled pickup subject to availability and driver hours
Delays affecting later jobs We may need to release the vehicle; the client is told early and arranges alternative transport

G2A delay that runs into the driver’s mandatory rest may end the service.

G3The client monitors flights and tells us of changes promptly, briefs travellers, and keeps a contingency plan, including a backup operator and clear authority to hold or release the vehicle. For split arrivals, consider moving part of the group ahead when timing is critical. We do not contact individual passengers.

G4Any overtime must be signed off before it accrues. A replacement or extra vehicle sourced at short notice is billed at the normal rate and is never guaranteed. For executive and mission-critical arrivals we can add a flat-fee delay protection package or a priority dispatch guarantee; ask your account contact.

G5Downstream costs of a late flight, such as missed connections or extra hotel nights, are not our liability.

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Part HFleet allocation

H1Rates are set on confirmed passenger numbers, not a nominated model. We may assign any suitable accredited vehicle according to availability and scheduling, and may substitute for operational or mechanical reasons with a vehicle of at least the same capacity. A specific vehicle, livery or feature is guaranteed only if agreed in writing.

H2Large delegations may be split across two or more coaches. Whatever the mix, every passenger booked and paid for gets a lawful, seatbelted seat, as the Passenger Transport Act 2014 (NSW) requires.

H3Quote your maximum expected attendance. We do not reduce fares when fewer attend. Additional attendees on the day may not be carried, short-notice vehicles cannot be guaranteed and may cost premium rates, and we accept no liability for passengers left without transport because numbers were understated. No vehicle exceeds its legal seating capacity.

H4We manage every booking directly and do not act as a broker. Only in exceptional situations, such as a mechanical failure or a driver falling ill at short notice, would we bring in another operator, and it would be one accredited by Transport for NSW, bound by our policies and these terms. The client is told promptly, our responsibility for the booking does not change, and doing so is not a breach of contract.

H5Event branding, wraps or signage may be fitted only with our written approval. Presentations or video screened on board require the client’s public performance licence (Part V).

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Part IMulti-day and overnight work

I1For roadshows, retreats, interstate tours and any overnight service, each driver requires a single room with private bathroom at no less than 3-star standard, with TV, heating and cooling, secure access and a quiet setting. Rooms are never shared. The driver may stay near, rather than at, the delegate hotel if transfers are scheduled.

I2We can source the room and invoice it at cost, or the client may book it (useful under a group rate) and send the details for approval. Client-sourced properties must offer off-street parking for the vehicle and any trailer, adequate turning and height clearance, and compliance with council or venue rules, or alternatives may be charged.

I3Every overnight or extended charter carries a driver meal allowance of $70.00 per driver per day, shown as its own line in the quote. It is payable even where the client caters, since drivers must be free to choose food that fits their dietary, medical, religious or cultural requirements and to eat when their regulated breaks fall, which keeps those breaks genuine.

I4A full itinerary is due 1 week before departure, with final confirmation 2 business days before, allowing for all mandatory rest under the Heavy Vehicle National Law. We may amend any itinerary that cannot lawfully be run.

I5Extended programs may need extra drivers and can attract standby, waiting and repositioning charges, which the quote will show. Driver rooms and allowances sit outside standard pricing unless stated, and vary by location and season. If arrangements fall short of these standards, we may substitute compliant ones at the client’s expense, pause the program, or withdraw from it.

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Part JDriver fatigue rules

J1Our drivers carry a current NSW Driver Authority and the right heavy vehicle licence class, and operate within the fatigue provisions of the Heavy Vehicle National Law and the NSW Driver Fatigue Regulation 1999. The client has no power to vary them. Our in-house limits are stricter than the national standard (which allows 5.5 hours’ work before a 15-minute rest):

Limit Company rule
Driving before a break 3 hours, then a mandatory 20-minute rest
Work per 24 hours 12 hours maximum
Stationary rest 7 continuous hours between 10:00 pm and 8:00 am, or 24 continuous hours on extended operations
Work per 7 days 72 hours maximum

J2Inspections, cleaning, refuelling, passenger assistance, luggage handling and paperwork all count as work. Breaks are continuous, duty-free and cannot be skipped or shortened.

J3Long event days, especially early starts followed by late dinners, must still fit within the driver hours limits in J1. The client must give us a realistic run sheet showing every stop and hold, and must not ask for extensions that would breach the limits. We may reschedule or decline a job that cannot lawfully be done; where the law requires extra drivers, rooms or changes, those costs pass to the client, flagged beforehand where we can. Delays caused by compliance, roadside inspections included, are not our liability.

J4Under Chain of Responsibility law, clients, event managers and booking agents share accountability for fatigue compliance and may be penalised for pressuring drivers or imposing unrealistic deadlines. Safety takes precedence over the schedule.

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Part KOnboard standards

Alcohol-free fleet

No alcohol, sealed or open, may be carried or consumed on our vehicles, including after functions, and we do not run party buses for birthdays, bucks or hens. The driver may end a service on any breach, without refund, and the client remains liable for the full fare plus cleaning, damage or recovery costs. Police may be called.

K1The ban reflects the Passenger Transport (General) Regulation 2017 (NSW), intoxication laws, safety, driver focus, and our accreditation and insurance conditions.

K2No food (including catering boxes or takeaway) and no hot drinks such as coffee from the venue. Bottled water is always permitted. The Regulation bans eating and drinking on buses with fines up to $550, and the rule also prevents choking, scalds, allergen exposure and soiling that could take a vehicle off the road. Passengers with a genuine medical need, such as diabetes, should be notified to us in advance and declare it to the driver on boarding.

K3The client is responsible for the conduct of all passengers, including boarding and alighting, and should brief them on these standards. Prohibited:

  • smoking or vaping (Smoke-free Environment Act 2000 (NSW)), with smokers keeping 4 metres from the vehicle;
  • standing, crowding the aisle or distracting the driver while moving, including loud noise and balloons or novelty items near the driver;
  • exceeding legal capacity or putting any body part outside the vehicle;
  • tampering with exits, hammers, extinguishers or other safety equipment; and
  • abusive, aggressive, intoxicated, threatening or disruptive behaviour.

K4Seatbelts are worn wherever fitted, as the Road Rules 2014 (NSW) require, and passengers remain seated while the coach is moving. Bags go under seats or in the overhead racks, never in aisles, stairwells or exits. The driver’s lawful directions are followed, the onboard toilet is not used while moving, rubbish leaves with its owner, and everyone is properly dressed with footwear (relevant where a venue has a dress code). Pickups must happen at lawful locations only, so no clearways and no bus, taxi, loading or no stopping zones. Injury or damage caused by items that were not stowed is not our liability.

K5Keep these off the coach: alcohol of any kind, smoking or vaping equipment, balloons or decorations we have not approved in writing, glassware, fuel cans or portable generators, sports shoes with spikes or cleats, illicit or non-prescription drugs, dangerous goods, and catering-scale quantities of food or perishables.

K6Our driver can deny boarding, remove a passenger or halt the service for any of these: visible impairment from alcohol or drugs creating risk; threatening, abusive, disruptive or unlawful conduct; smoking or vaping in or beside the vehicle; consuming alcohol or banned food or drink; signs of contagious illness, active vomiting included, or a condition notifiable under the Public Health Act 2010 (NSW); refusing a lawful instruction; a documented record of earlier breaches; or not meeting the dress standard. The client receives no refund, still owes the full booking, and covers any alternative transport for the person removed.

K7The driver has full authority over the vehicle and safety, and may vary the route where safety or law requires. Under Chain of Responsibility provisions, clients share liability for non-compliant instructions.

Cleaning and damage

K8Sickness bags are recommended for anyone prone to travel sickness; proper use attracts no fee. Contamination requires biohazard decontamination under the Work Health and Safety Act 2011 (NSW):

Type Fee (inc. GST)
General mess requiring above-standard cleaning From $88
Vomit on floor, aisle or hard surface $350
Vomit on upholstery, seatbelts or multiple surfaces $550
Faecal, blood or serious biohazard Minimum $550, assessed case by case

K9Where cleaning stops the coach from working its next job, we may recover a reasonable amount for lost use. Damage caused by passengers, for example to seats, fittings, upholstery, glass or the luggage hold, or graffiti, is the client’s cost on our written assessment and is separate from any cleaning fee. Damage that is purely the fault of our driver or staff is ours.

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Part LVenues and dining

L1We do not recommend, select, endorse or book restaurants, function venues or cafés, and we receive no commissions. Venues are independent and outside our control.

L2The client books venues, confirms times and capacity, manages dietary needs, and checks coach access and parking with the venue. Drivers will not liaise with venues except for a basic arrival notice on request, and do not manage bookings, menus or payments.

L3On request we may indicate general dining precincts and coach set-down or parking options, on a non-reliance basis and without endorsement. As far as the law allows, we accept no liability arising from dining arrangements. Obtain written venue confirmations and allow buffer time; a slow dinner service can push drivers towards their legal limits and affect other bookings.

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Part MCommentary and hosts

M1Live narration from behind the wheel is not offered. Talking a group through a route draws the driver’s concentration away from the road, and WHS legislation, the Heavy Vehicle National Law and the Chain of Responsibility regime oblige us to design that risk out; insurers take the same view.

M2Drivers will handle safety briefings, timing updates and logistics. For sightseeing on incentive programs, VIP tours or client hospitality, engage a professional tour guide or host, or arrange pre-recorded audio or a nominated group leader. Confirm the arrangement with us before the service, and do not ask drivers to narrate.

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Part NBaggage and equipment

N1List all luggage, exhibition stock, AV kit, display stands and other gear at booking. We size the vehicle and price on that list, and the legal gross mass and axle limits set under the Heavy Vehicle National Law are policed at weigh stations. An overloaded coach will not knowingly leave our depot.

Item Rule
Standard allowance 1 large and 1 small bag per passenger
Driver lift limit 20 kg per item; client assists with heavier items
Event materials, AV and filming equipment, instruments, golf clubs, sporting gear, prams, mobility aids, oversized cases, cartons Must be declared at booking
Motorised scooters, generators, dangerous goods May be refused without prior written approval

N2Undeclared or excess items can cause delays, be refused, or require a larger vehicle, trailer, second vehicle, luggage truck or courier at the client’s cost, subject to availability. Items that cannot be carried safely and lawfully are left with their owner. Drivers may refuse anything unsafe, too heavy, dangerous, poorly packed or likely to cause damage.

N3All property is carried at its owner’s risk. Subject to the Australian Consumer Law, our liability extends only to loss or damage our own negligence directly causes, and not to anything flowing from undeclared or refused items.

N4Lost property is held at our depot for 60 days; the owner arranges and pays for collection or delivery, after which unclaimed items are disposed of.

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Part OAccessibility

O1Delegates and guests with disability are welcome on our services. We aim to deliver safe and dignified travel consistent with the Disability Discrimination Act 1992 (Cth) and the accessible transport standards made under it.

O2We do not operate wheelchair-accessible coaches; our vehicles have no lift or ramp. Passengers board via the steps with assistance and sit in a standard seat, while folded wheelchairs, walkers and other mobility aids travel in the luggage hold.

O3When booking, give us the number of attendees who will need help, confirm whether each can climb the steps with support and move into a standard seat, and supply the folded dimensions and weight of any mobility aids (drivers lift no more than 20 kg). Motorised scooters require written approval in advance. Trained assistance animals travel free of question; just let us know beforehand.

O4If any part of our website is a barrier, email us and we will process your enquiry manually and respond to accessibility feedback within 5 business days. Concerns may also be raised with the Australian Human Rights Commission.

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Part PChildren on board

P1Family days and community events often include children. NSW law treats a vehicle with 13 or more seats (counting the driver’s) as a bus, and Road Rules 266 and 267 exempt buses from the child restraint duties that apply to cars. Smaller vehicles of 12 seats or fewer are regulated as point to point transport, so ordinary car restraint rules apply to them.

P2All our seats have seatbelts, and wearing them while moving is a condition of travel for every passenger, whatever their age. Those 16 and over must also do so under Rule 265.

P3Coaches are not built with ISOFIX fittings. For children of roughly one to seven years, parents should bring a portable booster; our driver will help secure it as far as the seat allows, and it can normally be left on board for the trip back.

Age Guidance
Under 12 months Never held in arms; parent sits with infant in a rear seat; discuss with us beforehand
1 to 7 Portable booster, rear seat, own seatbelt
7 to 15 Own fitted seatbelt, rear seat preferred
16 and over Seatbelt required by Rule 265

P4Always: one person per seatbelt, never an infant in arms while moving, children seated well back, and prams folded, locked and stowed (they cannot act as restraints on a charter vehicle). Vehicles cut from 14 to 12 seats become passenger cars in law and must carry three anchor points and an engineer’s certificate, so use an accredited operator.

P5Tell us at booking if young children are travelling. Supervision rests with the client and accompanying adults. This is general information, not legal advice.

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Part QSealed roads and site access

Q1Our vehicles stay on sealed, formed roads. They will not drive on gravel, dirt or sand surfaces, fire trails, farm or construction access, temporary tracks, or anything else lacking a bitumen or asphalt seal. Keep this in mind for winery, rural venue and site-inspection programs, where unsealed driveways are common.

Q2The reasons are safety (traction, braking, bogging, dust, coach stability), vehicle damage, insurance terms that often limit cover, and the lack of turning and set-down space at remote sites.

Q3Flag any unsealed access before the day so that we can agree a sealed meeting point with you, or so you can organise other transport for the last section. If a driver arrives to find the approach unsealed, they may load or unload at the closest safe sealed location instead. We can decline, vary or reroute work for safety reasons.

Q4Supply exact addresses, contacts and the full run sheet before the day; ensure each venue has access, turning space and lawful stopping; and disclose height or weight limits, narrow streets or low branches. Fines resulting from unlawful pickup points nominated by the client are passed on.

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Part RSchool excursion terms

Although our focus is corporate travel, we also carry school groups. This Part applies to all school excursion, sporting, camp and event charters for public and private schools, is read with the rest of these terms, and overrides them for school bookings where they conflict.

R1School bookings must carry a Booking ID issued through our booking system; until one exists, nothing is confirmed. We email a confirmation and tax invoice to the school or its nominee. The fare is built on the itinerary the school supplied and can be revised if times, places, numbers or requirements move.

R2To cancel, the school emails us; the cancellation takes effect from our written acknowledgement:

Notice Fee on total booking cost
More than 72 hours (3 days) Nil
Within 72 hours 10%
Within 48 hours 20%
Within 24 hours 100%
On the day or no-show 100%

R3Approved refunds have a $100 (inc. GST) administrative fee deducted and are returned to the original payment method within 10 business days of written confirmation.

R4School changes (date, timings, locations or headcount) need written notice of 72 hours or more and depend on fleet availability. A change that adds cost brings a revised quote, and anything requested inside 72 hours is accepted or declined at our discretion.

R5Overtime runs from the moment the booked time is exceeded, in 20-minute blocks at $55.00 ($165.00 per hour) inc. GST, invoiced after the service and accepted by the school. A buffer of at least 15 minutes is recommended.

R6Payment is per the invoice terms, in Australian dollars including GST, by credit card, purchase order, EFT or P-Card.

R7Before the excursion, the school runs through the rules with students and staff. Smoking, alcohol and illicit substances are banned, as are food and hot drinks (only bottled water is allowed). Students sit with belts fastened and do as the driver asks. Unsafe behaviour can lead us to refuse or stop the service, and any resulting cost is the school’s.

R8Supervision belongs to the school: a teacher or authorised adult accompanies students from boarding through to drop-off, and the school keeps primary duty of care throughout. It must give us correct numbers (we cannot promise seats to extra students), tell us about any special needs, medical or mobility issues and other risks, and make sure every stop offers safe, lawful bus access. School drivers hold a current Working With Children Check.

R9We do not answer for delays caused by matters beyond reasonable control such as storms, road closures, crashes or a breakdown. Damage passengers cause is the liability of the school, the organiser and the responsible adult. Subject to the law, our exposure on any school trip stops at its charter fee, indirect or consequential loss is excluded, and students and belongings travel at their own risk.

R10Under the Work Health and Safety Act 2011 (NSW), vomit in a coach is handled as a biohazard. Norovirus, responsible for most gastro outbreaks in NSW schools, takes only 10 to 20 particles to infect, travels through the air and the air-conditioning, and persists on surfaces for up to 60 days. The coach is therefore withdrawn while cleaners in protective gear use a spill kit, flush the air-conditioning and clean or replace seat covers, which can take a full day.

Incident Fee (inc. GST)
Vomit contained in a sealed sickness bag $0
General mess $88
Vomit on the floor $350
Vomit on seat fabric or upholstery $550

R11These fees are additional to the fare, non-negotiable, payable within 14 days of invoice, and may be supplemented where specialist remediation is needed. Teachers should carry one sickness bag per student for journeys of 30 minutes or more.

R12Force majeure excuses both sides: natural disasters, public health emergencies, government directions, strikes and major network failures. The laws of New South Wales apply. By booking, the school accepts this Part together with the general terms.

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Part SEvent-day checklist

Event coordinators should work through this after confirmation and contact us on any item that is not in place.

Area Confirm
Commercials Confirmation and tax invoice correct; Booking ID, reference and invoice number on file; invoice with accounts payable; payment or PO in by the due date; transfers referenced
Run sheet Pickups, drop-offs, times and route checked; attendance current (growth may need a larger vehicle)
Venue access Lawful coach stopping at each venue; written driver notes sent (dock or gate codes, boom gates, height and time limits, permits); clear boarding area; one marshalling point in CBD, precinct or terminal areas; venue parking arranged; Live Traffic NSW checked
On-site contact A named contact on a mobile, not a reception line, who answers the driver promptly, holds driver details if provided, and calls the coach in only when the group is assembled
Passengers Equipment and oversized items declared; accessibility needs, children and relevant medical information advised; standards briefed (seatbelts, no food or alcohol, aisles clear)
On the day Group ready before departure; belts on; headcount each leg; contact phone charged; return on time; final sweep for lost property; vehicle left clean

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Part TSafety and compliance

T1Corporate Coach Charters holds operator accreditation with Transport for NSW under the state’s Bus Operator Accreditation Scheme. Our fleet is serviced and inspected to Transport for NSW standards and can be stopped for roadside checks under the Heavy Vehicle National Law.

T2Each coach is air-conditioned with belts at every seat, and coaches are governed to 100 km/h. Our drivers are Transport for NSW authorised and correctly licensed, work within Part J, and hold Working With Children Checks for school work. When schedule and safety pull in different directions, safety decides.

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Talk to our charter team

For questions about these Terms of Hire or help planning an event program, visit our contact page. You can also call us on the number shown on our website.